Return Policies and Procedures
All return requests must be submitted within 60 days of sale date and meet the following terms and conditions:
- The product must be in original NEW condition.
- No refund will be issued for used or installed products. If any of the parts of a product were installed or used, the return will not be accepted. For defective products, see “Defective Products and Warranty Claims” below.
- The product must be returned in the original manufacturers packaging and must include all original components, packaging material, user manuals, warranty cards, etc.
- Do Not Write on the original manufacturers packaging. If the item was received “double boxed” for protection, it must be returned in the same manner. The return will be subject to additional charges or will be rejected completely if items are missing.
Defective Products and warranty claims.
Defective product and warranty claims are subject to the manufacturer’s inspection and determination that the product has a manufacturing defect or is covered under the manufacturer’s warranty. If the manufacturer determines the product to be covered under warranty, a refund or a replacement product will be issued at their sole discretion.
The original shipping, handling, and return shipping fees will not be refunded (unless the return is a direct result of our mistake). It is strongly recommended that when returning the product(s) that you insure the shipment and ship with a carrier that can provide proof of delivery and delivery tracking information.
Shipping Shortage. If you received a shortage in the shipment please contact our customer service department immediately. Shipment shortage claims must be made within five (5) business days of receipt of the shipment or they will not be accepted.
OBVIOUS SHIPPING DAMAGE: Shipments with damaged packaging are to be brought to the attention of the carrier at the time of delivery.
CONCEALED DAMAGE: All shipments should be opened immediately upon receipt and inspected for damage. If upon inspection of the package you found the product to be damaged, make sure that you keep ALL packaging materials and contact our customer service department immediately at 1-800-442-2581 for further instructions. All damage claims must be made within five (5) business days of receipt of the shipment or they will not be accepted.
Procedure For Returning Products:
Call our customer service department at 1-855-565-5659 or email firstname.lastname@example.org with “RMA Request” in the subject line. You must obtain an RMA (Return Merchandise Authorization) number prior to returning the product(s). Returned product(s) sent back without a valid RMA number will not be processed.
Send Returns to:
Attn: RMA#: **
2500 Dallas Pkwy Ste 510
Plano TX 75093
** Make sure to include the valid RMA# that you received from our customer service department.
It is strongly recommended that when returning the product(s) that you insure the shipment and ship with a carrier that can provide proof of delivery and delivery tracking information. You must take care when packaging the product(s) for the return shipment. If the item was received “double boxed” for protection, it must be returned in the same manner.
CoilWholesalers will not be responsible and will not issue a refund for products that are lost or damaged during the return shipment.